Canadian Laws Compliance
Data Rectification
If your account data is inaccurate, update or correct it using the link below.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you. We will respond within 45 days.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Right to file a Complaint
If you believe your privacy rights under PIPEDA or provincial law have been violated, you can contact our Privacy Officer or file a complaint with the Privacy Commissioner of Canada or your provincial authority.
Withdrawing Consent
You can withdraw your consent to data processing at any time. Contact us at info@lestrouvaillesdejen.com
Quebec’s Law 25 Data Portability
Quebec residents have the right to request a copy of their data in a portable format under Law 25.
JEWELRY QUESTIONS
What material is used ?
LES TROUVAILLES DE JEN OFFERS ONLY STAINLESS STEEL JEWELRY. THIS MEANS YOU CAN WEAR YOUR JEWELRY INI THE SHOWER, OCEAN, POOL & IT WON'T TARNISH OR TURN GREEN/BLUE.
CLICK HERE FOR MORE INFORMATIONS.
Are your products waterproof?
Yes! Our jewelry is designed to resist water exposure. Normal wear and tear, including friction, may result in gradual fading of the plating over time.
What's my ring size ?
CLICK HERE TO FIND YOUR RING SIZE.
How should I care for my jewelry?
Our jewelry is waterproof and designed for everyday wear. To preserve the longevity of the plating, we recommend:
• Avoiding contact with harsh chemicals (perfume, chlorine, cleaning products)
• Removing jewelry during prolonged water exposure (such as swimming or showering) when possible
• Storing pieces in a soft pouch or jewelry box when not in use
• Gently wiping with a soft cloth to maintain shine
Why did my gold plating start to fade after a few months?
Gold-plated jewelry naturally experiences wear over time. Normal daily use: including friction, exposure to chemicals, and contact with surfaces can gradually cause the plating to fade. Because the jewelry is gold plated rather than solid gold, some fading over time is expected and inevitable.
For this reason, normal wear and fading of the gold plating are not covered under our warranty.
RETURNS & EXCHANGES
Can I return my order ?
IF, FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR ORDER, YOU HAVE THE OPTION TO RETURN IT WITHIN 10 DAYS OF THE PURCHASE DATE AND RECEIVE A COMPLETE REFUND OF THE PURCHASE PRICE, EXCLUDING THE SHIPPING FEES AND CREDIT CARD FEES.
*ITEMS MUST BE UNWORN AND SHIPPED BACK TO US IN THE SAME CONDITION YOU RECEIVED THEM
*EARRINGS ARE FINAL SALE DUE TO HYGIENE REASONS.
*SALE ITEMS ARE FINAL SALE WHICH MEANS NO REFUND/EXCHANGE.
How do I initiate a return or exchange ?
SEND US AN E-MAIL WITH YOUR FULL NAME, ORDER NUMBER, COMPLETE ADDRESS AND THE REASON OF YOUR RETURN/EXCHANGE AT INFO@LESTROUVAILLESDEJEN.COM
What if my product came damaged ?
IF YOU RECEIVED A DAMAGED PRODUCT PLEASE CONTACT US AT INFO@LESTROUVAILLESDEJEN.COM WITHIN 7 DAYS OF RECEIVING YOUR ORDER WITH YOUR ORDER NUMBER AND PHOTO OF THE DAMAGED PRODUCT. WE WILL ASSESS THE SITUATION AND INFORM YOU IF THE ITEM QUALIFIES FOR A REFUND OR EXCHANGE.
SHIPPING
What about your shipping rates ?
SHIPPING IS FREE FOR ORDERS OF 75$ OR MORE (BEFORE TAXES) FOR CANADA.
CANADA STANDARD SHIPPING - 9.99$
*IF THE PACKAGE RETURNS TO THE ORIGINAL DESTINATION BECAUSE OF AN INVALID ADDRESS OR IF THE COURRIER LEFT A DELIVERY NOTICE AND YOU COULDN'T PICK IT UP YOU WILL HAVE TO REPAY THE DELIVERY.
When will my order arrive ?
ORDERS ARE PROCESSED IN LESS THAN 3 DAYS, EXCLUDING THE WEEKEND AND MAJOR HOLIDAYS.
1-5 BUSINESS DAYS (CANADA & USA)
5-20 BUSINESS DAYS (INTERNATIONAL ORDERS)
Do you offer international shipping ?
YES, WE OFFER WORLDWIDE SHIPPING.
THE PRICE WILL VARY ACCORDING TO THE WEIGTH (SEE THE PRICE CALCULATOR IN THE SHOPPING CART).
CANCELLATION POLICY
I changed my mind, can I cancel my order?
IF THE ORDER IS NOT ALREADY PACKED OR IF WE DIDN'T PRINT THE LABEL WE CAN CANCEL IT BUT YOU WILL BE CHARGED THE CREDIT CARD FEES.
Do you offer price adjustments if I purchased before a sale?
Unfortunately, we do not offer price adjustments on purchases made prior to a promotion or sale. All prices are final at the time of purchase.
Can I cancel my Tiktok LIVE order?
NO, ORDERS MADE DURING A TIKTOK LIVE CANNOT BE CANCELED BECAUSE WE HAVE A FORTUNE WHEEL (LOTTERY) AND WE CANNOT CANCEL AFTER THE CLIENT PARTICIPATED AND WON A GIFT THEY DON'T LIKE OR CHANGED THEIR MIND.
LTJ RELATED
Where is the LTJ store?
In Laurier Québec, near H&m & starbucks & click here to see all our store locator / point of sales.
Do you offer a warranty?
CLICK HERE TO READ OUR WARRANTY.
Do you offer gift wrapping?
Yes, here is our gift packaging boxes.
I don’t know what to choose — can you help?
Yes! Message us via the chat on the right with your style preferences, and we’ll recommend options. ✨
Which payment methods do you accept?
Visa
MasterCard
American Express
PayPal
Apple pay
Google pay
Shop Pay Sezzle
Bank transfer - interac
