Nous sommes reconnus pour la qualité de nos bijoux et cela est pourquoi nous offrons une garantie de 6 mois suivant la date d’achat. 

La garantie ne couvre pas la perte d’items, le placage exposé à des produits chimiques, les rayures résultant d’une usure normale, les chaînes cassées, une utilisation incorrecte ou un stockage inadéquat de votre produit.

Contacter info@lestrouvaillesdejen.com pour toute autre question

SHIPPING

What about your shipping rates ?
SHIPPING IS FREE FOR ORDERS OF 99$ OR MORE FOR CANADA AND THE UNITED STATES
CANADA & USA STANDARD SHIPPING - 9.99$
*IF THE PACKAGE RETURNS TO THE ORIGINAL DESTINATION BECAUSE OF AN INVALID ADDRESS OR IF THE COURRIER LEFT A DELIVERY NOTICE AND YOU COULDN'T PICK IT UP YOU WILL HAVE TO REPAY THE DELIVERY.
When will my order arrive ?
ORDERS ARE PROCESSED IN LESS THAN 3 DAYS, EXCLUDING THE WEEKEND AND MAJOR HOLIDAYS.
1-5 BUSINESS DAYS (CANADA & USA)
5-20 BUSINESS DAYS (INTERNATIONAL ORDERS)
Do you offer international shipping ?

YES, WE OFFER WORLDWIDE SHIPPING.

THE PRICE WILL VARY ACCORDING TO THE WEIGTH (SEE THE PRICE CALCULATOR IN THE SHOPPING CART).

RETURNS & EXCHANGES

Can I return my order ?
IF, FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR ORDER, YOU HAVE THE OPTION TO RETURN IT WITHIN 10 DAYS OF THE PURCHASE DATE AND RECEIVE A COMPLETE REFUND OF THE PURCHASE PRICE, EXCLUDING THE SHIPPING FEES AND CREDIT CARD FEES.
*EARRINGS ARE FINAL SALE DUE TO HYGIENE REASONS.
*SALE ITEMS ARE FINAL SALE WHICH MEANS NO REFUND/EXCHANGE.
How do I initiate a return or exchange ?
SEND US AN E-MAIL WITH YOUR FULL NAME, ORDER NUMBER, COMPLETE ADDRESS AND THE REASON OF YOUR RETURN/EXCHANGE AT INFO@LESTROUVAILLESDEJEN.COM
What if my product came damaged ?
IF YOU RECEIVED A DAMAGED PRODUCT PLEASE CONTACT US AT INFO@LESTROUVAILLESDEJEN.COM WITHIN 7 DAYS OF RECEIVING YOUR ORDER WITH YOUR ORDER NUMBER AND PHOTO OF THE DAMAGED PRODUCT. WE WILL ASSESS THE SITUATION AND INFORM YOU IF THE ITEM QUALIFIES FOR A REFUND OR EXCHANGE.

JEWELRY QUESTIONS

What material is used ?
LES TROUVAILLES DE JEN OFFERS ONLY STAINLESS STEEL JEWELRY. THIS MEANS YOU CAN WEAR YOUR JEWELRY INI THE SHOWER, OCEAN, POOL & IT WON'T TARNISH OR TURN GREEN/BLUE.
CLICK HERE FOR MORE INFORMATIONS.
What's my ring size ?
CLICK HERE TO FIND YOUR RING SIZE.