LTJ offers only stainless steel jewelry
Les trouvailles de Jen offers only stainless steel jewelry. This means you can wear your jewelry in the shower, ocean, pool & it won't tarnish or turn green/blue.
Why you should buy stainless steel jewelry? : affordability (almost everything under 35$), hypoallergenic (stainless steel is 99% hypoallergenic so it is almost 100% safe for everyone : individual sensitivities can vary), durability & long lasting shine.
How to take care: It requires no cleaning! So enjoy wearing your jewelry worry free.
For the gold plated stainless steel jewelry you can wear it in the water as it won't tarnish, to keep the gold for the longest period you should avoid contact with water, chemicals or abrasive surfaces. If contact with water or chemicals is repeated, the jewelry will lose its brilliance and this will damage its protective layer.
How to take care: Remove the jewelry before being in contact with cream, sweat, perfume & other chemicals to preserve the gold plating.
That's it. We hope you'll become one new happy customer of the LTJ club.
SHIPPING
What about your shipping rates ?
SHIPPING IS FREE FOR ORDERS OF 99$ OR MORE FOR CANADA AND THE UNITED STATES
CANADA & USA STANDARD SHIPPING - 9.99$
*IF THE PACKAGE RETURNS TO THE ORIGINAL DESTINATION BECAUSE OF AN INVALID ADDRESS OR IF THE COURRIER LEFT A DELIVERY NOTICE AND YOU COULDN'T PICK IT UP YOU WILL HAVE TO REPAY THE DELIVERY.
When will my order arrive ?
ORDERS ARE PROCESSED IN LESS THAN 3 DAYS, EXCLUDING THE WEEKEND AND MAJOR HOLIDAYS.
1-5 BUSINESS DAYS (CANADA & USA)
5-20 BUSINESS DAYS (INTERNATIONAL ORDERS)
Do you offer international shipping ?
YES, WE OFFER WORLDWIDE SHIPPING.
THE PRICE WILL VARY ACCORDING TO THE WEIGTH (SEE THE PRICE CALCULATOR IN THE SHOPPING CART).
RETURNS & EXCHANGES
Can I return my order ?
IF, FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR ORDER, YOU HAVE THE OPTION TO RETURN IT WITHIN 10 DAYS OF THE PURCHASE DATE AND RECEIVE A COMPLETE REFUND OF THE PURCHASE PRICE, EXCLUDING THE SHIPPING FEES AND CREDIT CARD FEES.
*EARRINGS ARE FINAL SALE DUE TO HYGIENE REASONS.
*SALE ITEMS ARE FINAL SALE WHICH MEANS NO REFUND/EXCHANGE.
How do I initiate a return or exchange ?
SEND US AN E-MAIL WITH YOUR FULL NAME, ORDER NUMBER, COMPLETE ADDRESS AND THE REASON OF YOUR RETURN/EXCHANGE AT INFO@LESTROUVAILLESDEJEN.COM
What if my product came damaged ?
IF YOU RECEIVED A DAMAGED PRODUCT PLEASE CONTACT US AT INFO@LESTROUVAILLESDEJEN.COM WITHIN 7 DAYS OF RECEIVING YOUR ORDER WITH YOUR ORDER NUMBER AND PHOTO OF THE DAMAGED PRODUCT. WE WILL ASSESS THE SITUATION AND INFORM YOU IF THE ITEM QUALIFIES FOR A REFUND OR EXCHANGE.
CANCELLATION POLICY
I changed my mind, can I cancel my order?
If the order is not already packed or we didn't printed the label we can cancel it but you will be charged the credit card fees.
Can I cancel my Tiktok LIVE order?
No, orders made during a tiktok live cannot be canceled because we have a fortune weel ( lottery ) and we cannot cancel after the client participated and won a gift they don't like or changed their mind.
