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LES TROUVAILLES DE JEN OFFERS ONLY STAINLESS STEEL JEWELRY. THIS MEANS YOU CAN WEAR YOUR JEWELRY INI THE SHOWER, OCEAN, POOL & IT WON'T TARNISH OR TURN GREEN/BLUE.

CLICK HERE FOR MORE INFORMATIONS.

Yes! Our jewelry is designed to resist water exposure. Normal wear and tear, including friction, may result in gradual fading of the plating over time.

CLICK HERE TO FIND YOUR RING SIZE.

Our jewelry is waterproof and designed for everyday wear. To preserve the longevity of the plating, we recommend:
• Avoiding contact with harsh chemicals (perfume, chlorine, cleaning products)
• Removing jewelry during prolonged water exposure (such as swimming or showering) when possible
• Storing pieces in a soft pouch or jewelry box when not in use
• Gently wiping with a soft cloth to maintain shine

Gold-plated jewelry naturally experiences wear over time. Normal daily use: including friction, exposure to chemicals, and contact with surfaces can gradually cause the plating to fade. Because the jewelry is gold plated rather than solid gold, some fading over time is expected and inevitable.
For this reason, normal wear and fading of the gold plating are not covered under our warranty.

IF, FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR ORDER, YOU HAVE THE OPTION TO RETURN IT WITHIN 10 DAYS OF THE PURCHASE DATE AND RECEIVE A COMPLETE REFUND OF THE PURCHASE PRICE, EXCLUDING THE SHIPPING FEES AND CREDIT CARD FEES.

*ITEMS MUST BE UNWORN AND SHIPPED BACK TO US IN THE SAME CONDITION YOU RECEIVED THEM

*EARRINGS ARE FINAL SALE DUE TO HYGIENE REASONS.

*SALE ITEMS ARE FINAL SALE WHICH MEANS NO REFUND/EXCHANGE.

SEND US AN E-MAIL WITH YOUR FULL NAME, ORDER NUMBER, COMPLETE ADDRESS AND THE REASON OF YOUR RETURN/EXCHANGE AT INFO@LESTROUVAILLESDEJEN.COM

IF YOU RECEIVED A DAMAGED PRODUCT PLEASE CONTACT US AT INFO@LESTROUVAILLESDEJEN.COM WITHIN 7 DAYS OF RECEIVING YOUR ORDER WITH YOUR ORDER NUMBER AND PHOTO OF THE DAMAGED PRODUCT. WE WILL ASSESS THE SITUATION AND INFORM YOU IF THE ITEM QUALIFIES FOR A REFUND OR EXCHANGE.

SHIPPING IS FREE FOR ORDERS OF 75$ OR MORE FOR CANADA.

CANADA STANDARD SHIPPING - 9.99$

*IF THE PACKAGE RETURNS TO THE ORIGINAL DESTINATION BECAUSE OF AN INVALID ADDRESS OR IF THE COURRIER LEFT A DELIVERY NOTICE AND YOU COULDN'T PICK IT UP YOU WILL HAVE TO REPAY THE DELIVERY.

ORDERS ARE PROCESSED IN LESS THAN 3 DAYS, EXCLUDING THE WEEKEND AND MAJOR HOLIDAYS.

1-5 BUSINESS DAYS (CANADA & USA)

5-20 BUSINESS DAYS (INTERNATIONAL ORDERS)

YES, WE OFFER WORLDWIDE SHIPPING.

THE PRICE WILL VARY ACCORDING TO THE WEIGTH (SEE THE PRICE CALCULATOR IN THE SHOPPING CART).

IF THE ORDER IS NOT ALREADY PACKED OR IF WE DIDN'T PRINT THE LABEL WE CAN CANCEL IT BUT YOU WILL BE CHARGED THE CREDIT CARD FEES.

Unfortunately, we do not offer price adjustments on purchases made prior to a promotion or sale. All prices are final at the time of purchase.

NO, ORDERS MADE DURING A TIKTOK LIVE CANNOT BE CANCELED BECAUSE WE HAVE A FORTUNE WHEEL (LOTTERY) AND WE CANNOT CANCEL AFTER THE CLIENT PARTICIPATED AND WON A GIFT THEY DON'T LIKE OR CHANGED THEIR MIND.

In Laurier Québec, near H&m & starbucks & click here to see all our store locator / point of sales.

CLICK HERE TO READ OUR WARRANTY.

Yes, here is our gift packaging boxes.

Yes! Message us via the chat on the right with your style preferences, and we’ll recommend options. ✨

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