EXCHANGES & RETURNS
Return and Exchange Policy – LTJ
At Les Trouvailles de Jen, we want you to be completely satisfied with your purchase.
Here are the conditions for returns, exchanges, or refunds:
📦 Returns
- You may return an item within 10 days of receiving your order, either in-store or online.
- The item must be unworn, in perfect condition, and in its original packaging.
- A full refund of the purchase price will be issued once the return is received and inspected, excluding credit card fees and original shipping costs ($9.99 + tax), which are non-refundable.
- If a package is returned to us due to an invalid or incomplete address, the shipping costs will be deducted from the refund.
🔄 Exchanges
To request an exchange, please email us at info@lestrouvaillesdejen.com with the following informations:
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Your order number
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The items you’d like in exchange
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Your full address
Once we receive your return within 10 days of order reception, you will receive a new invoice by email confirming the exchanged items and, if applicable, any amount to be paid for the difference.
💲 Refunds
To request a refund, contact us at info@lestrouvaillesdejen.com with:
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Your order number
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The items you wish to return
All items from the order must be returned for a full refund. This excludes the original shipping fees ($9.99 + tax) and credit card fees.
If a free gift was kept, its value will be deducted from the refund.
Proof of refund will be emailed to you upon receipt and processing of the return.
Free shipping applies only to orders of $75 or more (before tax).
If a return brings the order total below this threshold, the shipping fee will be deducted from the refund.
🚫 Non-Returnable or Non-Exchangeable Items
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Earrings: Final sale due to hygiene reasons.
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TikTok Live orders: Non-cancellable after spinning the wheel and after your order is packed live. Exchange only.
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Sale items: Final sale. No returns or exchanges.
Questions?
If you have any questions or concerns, feel free to email us at info@lestrouvaillesdejen.com. We’ll be happy to help!
SHIPPING
What about your shipping rates ?
SHIPPING IS FREE FOR ORDERS OF 75$ OR MORE FOR CANADA AND THE UNITED STATES
CANADA & USA STANDARD SHIPPING - 9.99$
*IF THE PACKAGE RETURNS TO THE ORIGINAL DESTINATION BECAUSE OF AN INVALID ADDRESS OR IF THE COURRIER LEFT A DELIVERY NOTICE AND YOU COULDN'T PICK IT UP YOU WILL HAVE TO REPAY THE DELIVERY.
When will my order arrive ?
ORDERS ARE PROCESSED IN LESS THAN 3 DAYS, EXCLUDING THE WEEKEND AND MAJOR HOLIDAYS.
1-5 BUSINESS DAYS (CANADA & USA)
5-20 BUSINESS DAYS (INTERNATIONAL ORDERS)
Do you offer international shipping ?
YES, WE OFFER WORLDWIDE SHIPPING.
THE PRICE WILL VARY ACCORDING TO THE WEIGTH (SEE THE PRICE CALCULATOR IN THE SHOPPING CART).
RETURNS & EXCHANGES
Can I return my order ?
IF, FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR ORDER, YOU HAVE THE OPTION TO RETURN IT WITHIN 10 DAYS OF THE PURCHASE DATE AND RECEIVE A COMPLETE REFUND OF THE PURCHASE PRICE, EXCLUDING THE SHIPPING FEES AND CREDIT CARD FEES.
*ITEMS MUST BE UNWORN AND SHIPPED BACK TO US IN THE SAME CONDITION YOU RECEIVED THEM
*EARRINGS ARE FINAL SALE DUE TO HYGIENE REASONS.
*SALE ITEMS ARE FINAL SALE WHICH MEANS NO REFUND/EXCHANGE.
How do I initiate a return or exchange ?
SEND US AN E-MAIL WITH YOUR FULL NAME, ORDER NUMBER, COMPLETE ADDRESS AND THE REASON OF YOUR RETURN/EXCHANGE AT INFO@LESTROUVAILLESDEJEN.COM
What if my product came damaged ?
IF YOU RECEIVED A DAMAGED PRODUCT PLEASE CONTACT US AT INFO@LESTROUVAILLESDEJEN.COM WITHIN 7 DAYS OF RECEIVING YOUR ORDER WITH YOUR ORDER NUMBER AND PHOTO OF THE DAMAGED PRODUCT. WE WILL ASSESS THE SITUATION AND INFORM YOU IF THE ITEM QUALIFIES FOR A REFUND OR EXCHANGE.
CANCELLATION POLICY
I changed my mind, can I cancel my order?
IF THE ORDER IS NOT ALREADY PACKED OR IF WE DIDN'T PRINT THE LABEL WE CAN CANCEL IT BUT YOU WILL BE CHARGED THE CREDIT CARD FEES.
Can I cancel my Tiktok LIVE order?
NO, ORDERS MADE DURING A TIKTOK LIVE CANNOT BE CANCELED BECAUSE WE HAVE A FORTUNE WHEEL (LOTTERY) AND WE CANNOT CANCEL AFTER THE CLIENT PARTICIPATED AND WON A GIFT THEY DON'T LIKE OR CHANGED THEIR MIND.
