SHIPPING & RETURN
Packages are processed in less than 3 days. Shipping is free for orders of 99$ or more for Canada and the United States.
Canada: 10.99$ (1-5 business days). United states: $7.99 (1-5 business days). For international orders, the price will be according to the weight (see the price calculator in the shopping cart) and the time is from 5-20 business days.
If the package returns to the original destination since the address was not valid, you will have to repay the delivery.
Returns and Exchanges Policy:
Our aim is for you to truly enjoy your purchase from LTJ. If, for any reason, you are dissatisfied with your order, you have the option to return it within 10 days of the purchase date and receive a complete refund of the purchase price, excluding the shipping fees.
If you happen to receive a defective or damaged item, kindly reach out to us via email at firstname.lastname@example.org and provide us with photos showcasing the issue within 7 days of receiving your order. We will assess the situation and inform you if the item qualifies for a refund or exchange.
To complete a return, please contact us at email@example.com and include: full name, order number, complete address, and the reason of your return/exchange. You must send the package to us, at your expense*, in the same packaging as we sent it.
Please include a small note with your full name written on it inside the package. The address to ship for refunds/exchange: Les trouvailles de Jen : 2700 Bd Laurier, local 2442, Québec city, Quebec, g1v2l8
The shipping fees are not refundable.
Please be aware that earrings cannot be refunded due to hygiene reasons.
* It is possible to send the package using an oversized $1.94 stamp and reuse the original envelope to avoid additional costs.
What about your shipping rates ?
SHIPPING IS FREE FOR ORDERS OF 99$ OR MORE FOR CANADA AND THE UNITED STATES
CANADA & USA STANDARD SHIPPING - 9.99$
*IF THE PACKAGE RETURNS TO THE ORIGINAL DESTINATION BECAUSE OF AN INVALID ADDRESS OR IF THE COURRIER LEFT A DELIVERY NOTICE AND YOU COULDN'T PICK IT UP YOU WILL HAVE TO REPAY THE DELIVERY.
When will my order arrive ?
ORDERS ARE PROCESSED IN LESS THAN 3 DAYS, EXCLUDING THE WEEKEND AND MAJOR HOLIDAYS.
1-5 BUSINESS DAYS (CANADA & USA)
5-20 BUSINESS DAYS (INTERNATIONAL ORDERS)
Do you offer international shipping ?
YES, WE OFFER WORLDWIDE SHIPPING.
THE PRICE WILL VARY ACCORDING TO THE WEIGTH (SEE THE PRICE CALCULATOR IN THE SHOPPING CART).