Privacy policy

Last updated: July 16, 2025

Les Trouvailles de Jen operates this store and website, including all related content, features, tools, products, and services (collectively, the "Services") to provide you, as a customer, with a personalized shopping experience. Les Trouvailles de Jen is a store powered by Shopify, which allows us to deliver the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you access, use, make a purchase, or otherwise interact with the Services, or communicate with us. In case of any conflict between our Terms of Service and this Privacy Policy, the Privacy Policy prevails concerning the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal information as described herein.

What Personal Information We Collect and Process When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you or another individual. It does not include anonymized or de-identified information. We may collect or process the following categories of personal information, including inferences made based on them, depending on how you interact with the Services, your place of residence, and applicable law:

Contact information: name, address, billing/shipping address, phone number, email address
Financial information: credit/debit card numbers, bank account details, transaction information, payment method
Account information: username, password, security questions, preferences, settings
Transaction information: items viewed, added to cart, purchased, returned, or canceled
Communications: customer service inquiries and messages
Device information: device, browser, network connection, IP address, unique identifiers
Usage information: interactions with the Services, access times, behaviors

Sources of Personal Information We collect personal information from the following sources:

Directly from you: account creation, form submissions, purchases, communication
Automatically: through your device and use of our website and cookies/technologies
From service providers: when acting on our behalf (e.g., payment, analytics)
From partners or third parties

How We Use Your Personal Information Depending on your interactions with us, we may use your personal information for the following purposes:

To provide, personalize, and improve the Services, fulfill orders, send account notifications, manage preferences, returns, reviews, and product recommendations.
For marketing and advertising purposes, such as sending promotional emails/SMS and displaying personalized ads based on previous purchases or browsing activity.
For security and fraud prevention, including authentication, account protection, and detection of fraudulent or malicious activity.
To communicate with you and provide customer service.
For legal purposes, such as compliance with applicable laws, law enforcement requests, disputes, and policy enforcement.

How We Share Your Personal Information We may share your personal information in the following cases:

With Shopify, service providers, and third parties acting on our behalf (e.g., IT, payments, shipping, data analytics)
With marketing and advertising partners to show you personalized ads across different platforms based on your activity. Depending on your location, you may have the right to opt out of this type of sharing.
With your consent, such as for shipping products or using social widgets/logins
With affiliates or within our corporate group
In a business transaction (e.g., merger, bankruptcy), to comply with legal obligations, or to enforce our terms

Relationship with Shopify Our Services are hosted by Shopify, who may collect and process your personal information when you access or use our Services. Your information may be shared with Shopify and third parties located outside your jurisdiction. Shopify may also use your interactions across merchants to enhance Services. In these cases, Shopify acts as the data controller and is responsible for responding to your privacy rights requests.

For more information, see Shopify's Customer Privacy Policy: https://www.shopify.com/legal/privacy/customers

Third-Party Sites and Links The Services may contain links to third-party websites or platforms. We recommend reviewing their privacy policies and terms. We are not responsible for the privacy, security, or accuracy of such sites.

Children's Data Our Services are not intended for use by minors. We do not knowingly collect personal information from anyone under the age of majority. If a parent or guardian becomes aware of information provided by a minor, they may contact us to request deletion.

Security and Retention While no method is 100% secure, we take reasonable steps to protect your personal information. We retain your information as needed to provide the Services, comply with legal obligations, and enforce policies.

Your Rights and Choices Depending on your place of residence, you may have the following rights:

Right to access: to request a copy of your personal information
Right to deletion: to request that we delete your information
Right to correction: to correct inaccurate personal information
Right to data portability: to obtain a copy and transfer your information
Right to object to targeted advertising or sharing/selling of personal information

You can exercise these rights via the links provided in the Services or by contacting us. We may verify your identity before fulfilling requests and may refuse where legally permitted. You may also designate an authorized agent to act on your behalf.

Complaints If you have concerns about our privacy practices, contact us directly. You may also contact your local privacy authority. For EEA residents, see a list of data protection authorities here.

International Transfers We may transfer and process your personal information outside your country of residence. If transferred outside the EEA/UK, we rely on legal mechanisms like Standard Contractual Clauses or adequacy decisions.

Changes to this Privacy Policy We may update this policy from time to time. Any changes will be posted on this page with the updated date.

Les Trouvailles de Jen
2700 Boulevard Laurier, Québec, QC, G1V 2L8, Canada
info@lestrouvaillesdejen.com

Privacy Officer: Jennifer Guay Gozzi